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Coaching for Superstars 
... the Sky WAS the limit! Proven, practical tips and strategies by Coach Paul to help you uplevel your capabilities now  
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Specialized in coaching leaders to improve business, personal and professional capabilities


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2 key elements of the 
Capability Improvement Process
by CoachPaul - now in webcast

  Apply your CoachPaul eCertificates towards these Capability Improvement programs  

Paul Litwack is the Capability Improvement Coach. Since 1976, his thought-provoking Keynotes,
TeleClasses, personal Coaching and custom Training programs continue to help leaders in nine countries to uplevel their personal, professional and business capabilities. 

Coach Paul's solid real world experience comes from years of successful projects 
from the 'back room' to the Boardroom. He is an active community volunteer too 
(example: 1 week after 9/11 at GROUND ZERO )

Paul is a proud member of several professional associations

Please click on a Testimonial, Kudos and Praise category, thanks.

by Program Topic

from Coaching Participants

By organizations (partial list, by industry)

Associations & Non-Profit Business Services
Education Energy & Utilities
Financial Services Government
Health & Pharmaceuticals Hospitality, Food & Retail  
Industrial Real Estate
Technology More Information…


On Coach Paul
Reserve date(s)/Courtesy Hold      Top of page   Testimonials, by program

"Paul Litwack is clearly an industry leader in both knowledge and presentation. All organizations should seek out any topics he presents"
                                              Director, Red Wing Shoe Company

"Coach Paul has done his research very well. I believe he now knows us better than we do!"
President, Ontario Real Estate Association Executive Officers Council.

"Coach Paul is knowledgeable, humorous and very skilled. Bring him back to train our trainers! "
                                                             Director, Group Sales Marriott Hotels

"Paul Litwack is what he claims to be - open, honest and caring! His successful professional and personal experiences examples have become models for us to follow."
                              Executive Director, VA South Central Private Industry Council

Financial Services (partial list)

Aetna Life & Casualty
Bank of Tokyo
Canadian Imperial Bank of Commerce (CIBC)
CIBC Wood Gundy
Dean Witter Reynolds
General Motors Acceptance Corp.
Halifax Insurance (ING Group)
Maritime Life
New York Life Insurance
Royal Trust
Sovereign Bank
The Mutual Group
Transamerica Financial
American Express
Canada Life
Canadian Institute of Chartered  Accountants
CIGNA Insurance
Dun & Bradstreet
Global Strategy Group
John Ingle Insurance
Metropolitan Life
Paul Revere Insurance Group
Royal Bank
Sun Life
The Travelers
Treasury Management Association
Bank of Baltimore
Canada Trust
Chase Manhattan Bank
Cooperators Insurance
Ford Credit Canada
H & R Block
Manulife Financial
Morgan Stanley Co. Ltd.
Prudential Insurance
Royal Insurance
Silicon Valley Bank
The Associated Group
Toronto Dominion Bank
Trimark Mutual Funds

Contact Coach Paul now at 905-764-8525
to have him contribute to your next program.

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Business Services (partial list)

Air Canada
Burlington Air Express
Canadian Pacific Ltd.
CIBC Mortgage Corporation
Coopers & Lybrand
Emery Worldwide
Huron Real Estate Board
Livingston International
MacLean Hunter Cable
Pitney Bowes
Tilden Rent-a-car
Trans World Airlines (TWA)
Arthur Anderson & Co.
Canada Post
Canadian Real Estate Association
Cincinnati Public Libraries
Gannett Outdoor
Loomis Courier
Manpower Temporary Services
Roadway Transport/RPS
Ryder Truck Rental
Times Mirror Publications
U.S. Postal Service
Budget Rent A Car
Canadi>n Airlines
Canadian Broadcasting Corp. (CBC)
Continental Airlines
Drake International
HomeLife Realty Services
Lumonics Corp.
Ontario Real Estate Association
Robert Morris Associates
The Family Channel Inc.
Tradeworld Realty
Watson Wyatt Worldwide

Contact Coach Paul now at 905-764-8525
to have him contribute to your next program.

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Associations & Not-for-Profit Groups
(partial list)

American Society of Pathology
Belleville Chamber of Commerce
Canadian Cancer Society
Canadian Physiotherapy Association
Canadian Public Relations Society, CPRS
Dartmouth Chamber of Commerce
Greater Toronto Homebuilders Assoc.
Holocaust Museum
Institute of Canadian Bankers, ICB
International Society for Performance & Instruction. ISPI
Meeting Professionals International, MPI
National Speakers Association, NSA
New York State Business Travelers Assoc.
Ontario Federation of Cerebral Palsy
Ontario Library Association
Rotary International
Sudbury Association for Community Living
United Way
Winnipeg Chamber of Commerce
American Society for Quality Control , ASQC
Association of Independent Consultants, AIC
Canadian Assoc. of Professional Speakers, CAPS
Canadian Direct Marketing Association , CDMA
Canadian Professional Sales Association, CPSA
Canadian Real Estate Association, CREA
Heart & Stroke Foundation
Human Resources Professionals Assoc. , HRPAO
International Customer Service Assoc., ICSA
Jewish Federation of Greater Toronto
National Association of Career Colleges, NACC
National Speakers Association of Australia, NSAA
Ontario Hot Mix Producers Assoc.
Ontario Society for Training & Development
Stowe VT Area Association
Toastmasters Internationa
Treasury Management Association
Virginia South Central Private Industry Council

Contact Coach Paul now at 905-764-8525
to have him contribute to your next program.

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(partial list)

Acadia University
Cabot College
Cape Cod Community College
Delaware Capital School District
Harvard University
International Quality & Productivity Center, IQPC
McGill University
NB Department of Advanced Education
Ontario Society for Training & Development
Scarborough Board of Education
Sudbury Board of Education
University of Detroit Mercy
University of Manitoba
York University
Brock University
Calgary Board of Education
Dalhousie University
George Brown College
Indiana University
Johns Hopkins University
Mount Mary College
NB Dept. of Advanced Education
Penn State University
SkillPath Seminars
The Learning Annex
University of Guelph
University of Minnesota
University of South Mississippi
Windsor Board of Education
University of Ottawa
Butler University
Canadore College
Dayton Public Schools
Hamilton Board of Education
Institute of Canadian Bankers
Loyola University
National Academy of Science
North Island College
Pryor Resources
South Alberta Institute of Technology
U.S. Department of Education
University of Illinois
University of New Brunswick
University of Western Ontario Waterloo Catholic School Board

Contact Coach Paul now at 905-764-8525
to have him contribute to your next program.

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t (partial list))
Municipal, State/Province, Federal and Military

1108 US Army Signal Brigade
City of Thunder Bay
Consumer and Corporate Affairs Canada
Indiana Department of Workforce Development
Ministry of Consumer & Commercial Relations
Natural Resources Canada
New Brunswick Department of Agriculture
New Brunswick Department of Supplies and Services
Newfoundland Department of Justice
Nova Scotia Liquor Commission
Ontario Management Board Secretariat
Pennsylvania Department of Education
State of Maryland
U.S. Department of Education
US Airforce Reserves
US Immigration & Naturalization Services
Virginia Department of Motor Vehicles
War Amps of Canada
Atlantic Lottery Corporation
City of Toronto
Department of Finance
Louden County, Virginia
Ministry of Government Services (North West Territories)
New Brunswick Corporate Insurance Commission
New Brunswick Department of Environment
New Brunswick Department of Transportation
Newfoundland Department of Environment and Land
OH Environmental Protection Agency
Ontario Ministry of Labor
Royal Canadian Mounted Police (RCMP)
Statistics Canada
U.S. Postal Service
US Army Audit Agency
US Naval Air Systems Command
Virginia Department of Veteran Affairs
City of Cambridge
City of Wheaton, Illinois
Department of National Defence
Metro Washington Airport
National Air & Space Museum
New Brunswick Department of Advanced Education
New Brunswick Department of Justice
New York City Law Department
Nova Scotia Department of the Attorney General
Ontario Development Corporation
Pennsylvania Department of Education
Saskatchewan Wheat Pool
Transport Canada
US Airforce
US Department of Energy
Virginia Department of Social Services
Workers' Compensation Board

Contact Coach Paul now at 905-764-8525
to have him contribute to your next program.

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Health Services and Pharmaceutical
(partial list)

Active Physiotherapy Rehabilitation Group
American Society of Pathology
Blue Cross & Blue Shield
Chedoke McMaster Hospital
Grace General Hospital
Metropolitan Hospital (New York)
Royal College of Physicians
University Hospital
Albert Einstein Hospital
Baltimore City Health Department
Canadian Physiotherapy Association
CSL Hospital Services Ltd
Kaiser Permanente
Ontario Hospital Association
The Johns Hopkins Hospital
Waterford Hospital, St. John's NF
Vancouver General Hospital
American Red Cross
Baxter Corporation
Canadian Red Cross
Germiphene Corporation
Liberty Mutual Insurance
Rhone Poulenc
Unicare Medical Products
Washington Adventist Hospital

Contact Coach Paul now at 905-764-8525
to have him contribute to your next program.

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Industrial, Manufacturing and Consumer Goods (Partial List)

Abbott Laboratories
Alcon Pharmaceuticals
Babcock& Wilcox
Bohne Spring
Borden Inc.
Cooper Power Systems
Everfresh Beverages
General Dynamics
Glidden Corporation
Harley Davidson
Humpty Dumpty Foods Inc.
J. M Schneider
Miller Brewing Company
Owens Corning Canada
Pratt & Whitney
Red Wing Shoe Co.
S C Johnson Inc.
Alberta Steel
Allen Bradley
BASF Corp.
Boise Cascade
Burns Meats
CN Pacific Forest Products
Cooper Tire & Rubber
Dover Elevator
Frito Lay Inc.
General Motors
Godiva Chocolates
Hiram Walker & Sons Ltd.
Hunt Manufacturing Co.
Johnson & Johnson
Mobil Chemical
Pepsi Cola
Polaroid Corp.
Proctor & Gamble
Reebok International Ltd.
Sunbeam Oster Household
Union Carbide
Williamson Industries
Alcan Cable
Anheuser Bush
Boart Canada Inc.
Bombardier Inc./Canadair Chesebrough Ponds
Coca Cola
Coors Brewing Co.
Du Pont Canada
Ferro Corporation
General Business Envelope
Glaxo Wellcome
Goodyear Tire & Rubber
Honda of America
Inco Limited
Liz Clairborne
National Sea Products
PPG Industries
Reckitt & Coleman Inc.
Revlon Canada
Velcro Canada

Contact Coach Paul now at 905-764-8525
to have him contribute to your next program.

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(partial list)

Ameritech Inc.
Bell Canada
Boston Scientific
General Electric
Maritime Tel & Tel
Northern Telecom (Nortel)
Oracle Corporation
Xerox Imaging Systems
Bell Northern Research
Dell Computer Corporation
Illinois Bell
Nynex Corp.
Rockwell International
Warner Cable Communication
Bell Atlantic
Boeing Technology
Dun & Bradstreet
Ingram Micro
New Brunswick Telephone
Sprint Communications
Vista United Telecommunications

Contact Coach Paul now at 905-764-8525
to have him contribute to your next program.

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Hospitality, Food Service and Retail (partial list)

Allders International
Burger King
Consumers Distributing
Holiday Inn Worldwide
J C Penney Catalog
Montreal Forum Inc.
Residence Inn
Vegas Kewadin Casino
Walt Disney Hotels and Resorts
Westin Hotels
American Greetings Canada Pizza Co. Congress Canada Conferences Exhibition Services International
Hudsons Bay Company
Marriott Corporation
New Brunswick Liquor Corp.
Rite Aid Corporation
Stowe VT Area Association
Tourism Stratford
Big Boy Restaurants
Choice Hotels International
Conrad Jupiter Casino, Australia Federated Department Stores
ITT Sheraton Corporation
McDonalds Restaurants
Panagopoulos Pizza
Sears Canada
Toys R Us
Washington Convention Center
Woolworth Corp

Contact Coach Paul now at 905-764-8525
to have him contribute to your next program.

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Energy & Utilities (partial list)

Atomic Energy of Canada Ltd
Municipal Electrical Association
Ontario Hydro
Consumers Gas
Nova Scotia Power
Scarborough Public Utilities
Mississippi Power
Ontario Electrical League

Contact Coach Paul now at 905-764-8525
to have him contribute to your next program.

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Testimonials, Kudos and Praise

Click on any program Title

Programs in Coach Paul's
Sales and Customer Service series

Programs in Coach Paul's
Change, Leadership and Team Building series

Nix Negativity NOW!
C-A-P negativity wherever you find it!

Get & Use Actionable Feedback
to Continuously D-E-L-I-T-E your Customers

Benchmarking for Success

Is Your Net Working?
How to Find - Even Generate - More Opportunities

Service, Satisfaction ... and Retention

Help your Customers Bring you More Customers

How to Achieve Effective Rapport
Listening Skills for Leaders who need to be Heard

What Does Quality Have to do With People?
How to Become an Ambassador of Quality

Presenting with Pizzazz
Thriving Through Change and Transition
Just When You Figured Where Everything Was!

Nix Negativity NOW!
Program checklist      Reserve date(s)/Courtesy Hold     Top of page        More programs...

"Outstanding! Paul directly addressed topical examples with strategies applicable to today's problems."
                                                                    Chief, US Airforce Civilian Entitlements Division

"Very interesting, relevant program. Paul Litwack's material is right on target!"
                                                                                                    Australian High Commission

"This was a great think tank! Paul, you speak with enthusiasm and from such a vast knowledge base - You have given us new ways to keep open-minded and have provided us with many avenues to explore."
                                                                              Commander, Sheriff's Office, Leesberg VA

Get and Use Actionable Customer Feedback
Program checklist      Reserve date(s)/Courtesy Hold     Top of page        More programs...

"Paul took a potentially dry topic (or so I thought!) and made it fascinating and fun."
                                                                                                      Manager, Boston Scientific  

"Paul was really upbeat - never a moment to be distracted, his program was packed with useful, relevant material."
                                                                                        Group Sales Director, Glidden Corp.

"A very worthwhile program. Paul takes things you know (or should know), but are not yet using effectively and provides significant strategies to put them into a useful perspective."
                                                                                                         Manager, Money Access  

Benchmarking for Success
Program checklist      Reserve date(s)/Courtesy Hold     Top of page        More programs...

"Coach Paul knows his material and keeps us moving at a comfortable pace - he encouraged and got significant participant interaction throughout the program."
                                                                                        Coordinator, The City of Cambridge

"Paul presented many options for each of his strategies - It was easy to pick the ones that help me most."
                                      Manager, Association of College & University Housing Officers Int'l

Service, Satisfaction … and Retention
Program checklist      Reserve date(s)/Courtesy Hold     Top of page        More programs...

"On a scale from 1-5 (with 5 being excellent), your program rated 4.6! Come back soon."
              Chair, International Customer Service Assoc., ICSA 15th Annual Customer Service

"All week, since your presentation, I continue to hear positive comments about your contribution - thanks for helping to make our Hospitality is the Key day such a success."
                                                                             Marketing Coordinator, Tourism Stratford  

"You presented many useful new ideas with relevant real-life examples on delighting our customers."
                                                                              Treasurer, Workers' Compensation Board

Is Your Net Working?
Program checklist      Reserve date(s)/Courtesy Hold     Top of page        More programs...

"Very relevant, enlightening, informative and fun - all at the same time!"
                                                                              Director of Operations, National Trust Co.   

"You have enlightened us with your experiences and endowed us with techniques to build on our networking foundations."
                                                                 Program Chair, Treasury Management Association

Successful Consulting: for Fun & for Profit
Program checklist      Reserve date(s)/Courtesy Hold     Top of page        More programs... 

"Your Successful Consulting workshop has proven quite popular - now earning national acclaim. Your facilitative approach works well with our audiences - motivating them to positive action."
                                                                                                Director, the Learning Annex

"As a consultant practicing for over 10 years, your program provided excellent validation, and many useful tips and pointers. I particularly appreciated your ability to get everyone networking. "
                                                                                                               Program participant  

How to Achieve Effective Rapport
Program checklist      Reserve date(s)/Courtesy Hold     Top of page        More programs...

"Thanks to your excellent strategies, I am now much more aware of what the other person
is trying to say to me.
I highly recommend this program."
                                                                                                                          Director, IBM                    
"I just had the best performance appraisal since joining 2 years ago. I give you direct credit as I have been using several of your proven rapport-building skills."
                                                                                                              coaching participant

"The key that has improved my current customer satisfaction skill was learned from your coaching - I have significantly reduced my use of 'harmful trigger words."
                                                                                        Manager, Warranty Claims, Toyota   

Thriving Through Change and Transition
Program checklist      Reserve date(s)/Courtesy Hold     Top of page        More programs...

"Paul shared a very good balance of solid business and professional strategies coupled with good old common sense!"
                                                                                                         Vice President, Equifax   

"Paul, your frequent use of relevant case studies was very effective in illustrating your key points. This was indeed the liveliest of the many programs I have attended. Thanks for making the learning fun."
                                                                                                                 Manager, Innovex   

Make It Happen!
Program checklist      Reserve date(s)/Courtesy Hold     Top of page        More programs...

"Paul got me thinking more creatively. He helped me put into words thoughts I've had difficulty expressing until now. Thanks."
                                                                                          Manager, Arthur Anderson & Co.   

"Paul helped us realize how profound our own attitude affects our personal achievement. An extremely useful workshop!"
                                                                                  Manager, University of Detroit Mercy

Build High Performance, Low Maintenance Teams
Program checklist      Reserve date(s)/Courtesy Hold     Top of page        More programs... 

"Paul provided many useful strategies to help our organization maintain speed and achieve global competitiveness."
                                                                                             Division Manager, Falconbridge     

"Coach Paul provided excellent refresher segments on Performance Management, including many new and immediately relevant strategies"
                                                                                     Chief Auditor, Federal Reserve Bank  

"Thank you for the very informative and timely program on coaching and team building. I believe your preparation was invaluable in being able to reach the participants and keep their interest."
                                                       President, Hitachi Construction Machinery Canada Ltd.

What Does Quality Have to do with People?
Program checklist      Reserve date(s)/Courtesy Hold     Top of page        More programs...

"Paul Litwack is right on target with our team building and continuous improvement focus."
                                                                                             Director, Chrysler Corporation

"The session at our Executive Seminar that generated the most enthusiasm was presented by Paul Litwack. By defining Quality concepts clearly and relating real life examples, Paul encourages us all to become "Ambassadors of Quality". Paul has renewed our commitment to make Quality our 'state of mind'."
                                                                                                from the CSL SERVICEletter

"Great program on Quality. Paul really got us thinking, continuously, through very insightful case studies - it really helped make the material relevant and current."
                                                                              Assistant Director, Robert Morris Assoc. 

Juggling Multiple Priorities
Program checklist      Reserve date(s)/Courtesy Hold     Top of page        More programs...

" Paul is refreshing to work with. His ideas are sound and his strategies are relevant. Coach Paul has helped me prepare to invest in the most important project of all - me!"
                                                                                                            Manager, Bell Atlantic

"This is one of the best programs I've ever attended! At Coach Paul's suggestion, I'm committing myself to 15 minutes/day (that's about 11 days/year!) to improve my personal and professional skills."
                                                                                     Divisional Manager, Abitibi Price Inc.

"Thank you for customizing your Juggling Multiple Priorities program for our needs. Participants obtained many action ideas and commented on your superb group involvement, relaxed pace and practical applications to real life situation we face."
                                                          Manager, Training & Development Babcock & Wilcox

Presenting with Pizzazz
Program checklist      Reserve date(s)/Courtesy Hold     Top of page        More programs... 

"Your involvement as a major presenter at our National Convention was the highlight of the three days. Your professionalism was outstanding. As you know, several people who heard you speak in Adelaide, made the 2000 mile flight to hear you again at our convention here in Sydney! We look forward to welcoming you again whenever you travel Down Under."
                                                          President, National Speakers Association of Australia

"Your program strategies were all eye openers - I really could have used your coaching and insights years ago!"
                                                                                            Financial Planner, Wood Gundy

from Coaching Participants
 Reserve date(s)/Courtesy Hold     Top of page       program testimonials

"I used your F-R-E-S-H strategy for the first time (since you coached me) to prevent previous issues from impacting this meeting. This is definitely an approach I will continue to use. Thanks for your coaching help !"                                             coaching participant, IBM

"Not only has your material helped this department achieve its goals, but your particular coaching and presentation style brought the material alive and gave it specific applicability for us as well."
                                    Superintendent, Hillsborough County Department of Corrections 

"Your examples were very helpful and have definitely helped me to control the negativity I face on a daily basis. All organizations should make this mandatory training at least once per year."
                                                          participant, Virginia Department of Social Services

"Your ability to look at situations clearly has assisted our Executive Committee in clarifying our goals and outlining a plan of action for improvement in overall performance."
                                                                                    Vice President, Sheridan Nurseries
Paul is a proud member of these professional associations:

Canadian Association of Professional Speakers (CAPS) 

Canadian Professional Sales Association (CPSA) 

The Experion Group 

International Organization for Entrepreneurs (IOE) 

Thank you for the opportunity to contribute to your continued success!

                                                              Paul M. Litwack, CHRP
                                                       the Capability Improvement Coach

KudosPg (1.1)