Specialized in coaching leaders to improve business,
personal and professional capabilities
by Paul M. Litwack, CHRPCHRP the Capability Improvement Coach® phone: +1-905-764-8525
Who is the Capability Improvement Coach?
"Your involvement as a major presenter at our National Convention was the highlight of the three days. Your professionalism was outstanding. As you know, several people who heard you speak in Adelaide, made the 2000 mile flight to hear you again at our convention here in Sydney! We look forward to welcoming you again whenever you travel Down Under."
President, National Speakers Association of Australia
"Speakers certainly do make or break a conference. I am delighted to say, you made it! Everyone commented on your energy and enthusiasm and thought you were an ideal choice for the start of our conference. It was a pleasure working with you!"
Conference Director, Meeting Professionals International (MPI)
Since 1976, Paul Litwack, CHRP has contributed to the success of over 150,000 professionals in a wide range of organizations and associations in nine countries. Coach Paul is often interviewed by the media for his thought-provoking, practical customer satisfaction and Call/Contact Center leadership and team building strategies.
And for over 10 years, known as the Capability Improvement Coach, Paul consistently earns praise from customers, colleagues and participants in his content-rich live-audience programs and personalized results-achieving coaching assignments. Coupled with proven, innovative and non-disruptive tools, Paul helps you capture - and then put into motion - the relevant views of the prime stakeholders who know your capabilities best - your customers (internal and external), partners, employees and managers.
|As a special arrangement, Coach Paul can present any of his participative
live-audience programs for free (!) to charitable groups (and to organizations and associations when combined with confirmed multiple orders of his live or multimedia programs). A generous discount schedule is also now available for these programs as recognition or gifts to valued employees, colleagues, customers and friends. Are you planning your next meeting or project? Click here.
committed to his profession and to his community, Coach Paul co-founded Toronto's first Meetings Industry Council and is an award-winning community volunteer leader. He has served three terms as a Director for the Canadian Association of Professional Speakers (chapter level) and as Vice President of the Association of Independent Consultants. He is also currently active in the International Coach Federation, Human Resources Professional Association of Ontario (Accreditation Committee) and the Canadian Professional Sales Association.
Paul is a Resource Speaker for The Executive Committee - the advisory team for Chief Executive Officers in the U.S., Canada and internationally. As well, his thought-provoking, results-achieving programs have been featured by many of the best known business, seminar and consulting organizations in the U.S., Canada and overseas.
Paul has earned a Bachelor of Mathematics (Co-Op) from the University of Waterloo and the designation "Certified Human Resources Professional" (CHRP) from the Human Resources Professionals Association of Ontario. He is actively working towards earning the National Speakers Association's CSP designation (Certified Speaking Professional).
Paul's professional learning programs, many now available in multimedia format, consistently spark audiences and help put fun and pride back into everything you do. Many of these programs are also available in popular professional multimedia resource catalogs as well as from selected better bookstores.
Programs in Coach Paul's Change, Leadership and Team Building series
Featured presenter, Fred Pryor Resources, 2000-
Chair, Customer2000 (Niagara Falls, ON) sponsored by the International Quality & Productivity Center, IQPC
Featured faculty at Team-Based Call Centers, '98 (Dallas TX) sponsored by the
International Quality & Productivity Center, IQPC;
program: Build High Performance, Low Maintenance Teams
Featured faculty at Call Center Management, '98 (Chicago IL) sponsored by the International Quality & Productivity Center, IQPC;
program: Nix Negativity NOW!
Featured speaker at 50 Years Later: The Legacy Continues, '97 (Toronto ON) conference hosted by the Holocaust Memorial Museum; program: Nix Negativity NOW!
Featured speaker, Training Customer Service Reps, '97 (New Orleans LA) conference by the International Quality & Productivity
Center, IQPC; program: Achieve Effective Rapport
Featured speaker, the Canadian Professional Sales Association, CPSA - '95, '96 and '97 Workshop Series; program: How to
Supercharge Your Sales Presentations
Chair and featured speaker, Launching and Managing a Call Center, '97 (Toronto ON) sponsored by the International Quality &
Productivity Center, IQPC; program: Achieve Effective Rapport
Featured speaker, Benchmarking Call Centers, '97 (Chicago IL) sponsored by the International Quality & Productivity Center, IQPC; program: Benchmarking for Success
Featured speaker, Telemarketing/Call Centre Day, '96 (Toronto ON) hosted by the Canadian Direct Marketing Association, CDMA,
program: Service, Satisfaction ... and Retention
Top rated speaker, 15th Annual Customer Service Conference hosted by the International Customer Service Association, ICSA;
program: Build High Performance, Low Maintenance Teams
Featured faculty at Gathering & Deploying Customer Feedback '96 (Toronto ON) sponsored by the International Quality &
Productivity Center, IQPC; program: How to Get & Use Actionable Feedback
Featured speaker, Speak Like a Pro: Raising the Standard , '96 (Toronto ON) conference hosted by the Canadian Association of
Professional Speakers, CAPS; program: Presenting with Pizzazz
Featured faculty at TeleSolutions '95 and TelEvolution '96, North America's largest Call Centre Management conference; program:
Service, Satisfaction and Retention.
Resource Speaker (1994-), The Executive Committee, TEC - the international advisory team for CEOs in the U.S., Canada and
overseas; program: Nix Negativity NOW!
Keynote speaker, Meeting Professionals International, MPI Annual Educational Conference, '94 (Buffalo NY); program: Is Your Net
Featured speaker, international Toastmasters Annual Convention; '93 program: Speaking of Total Quality...
Featured speaker, Learn from the Legends, the 1992 Annual Conference of the National Speakers Association of Australia, Sydney, NSW. Paul also toured six cities across Australia with his program: Presenting With Pizzazz!
Program Speaker in Discovering New Worlds, the National Speakers Association's 1992 Annual Conference (Orlando FL); program:
Nix Negativity NOW!