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“Paul provided so many possibilities from his
extensive professional coaching career. Extremely
informative, relevant and immediately useful.”
Training Manager, BSI Management Systems |
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“Paul Litwack showed us practical ways
to deal with previously 'problem' staff for
improved performance. I learned many tips to coach
effectively - with the right mindset.”
Director,
Municipal Affairs, Government of
Alberta
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Introduction
and Outline:
The
Gallup Organization estimates that "actively
disengaged employees" cost the
US
economy up to $350 billion per
year in lost productivity! With
customer satisfaction dependent on the quality of the
interaction, you know it is key to keep staff motivated to
perform well!
Now
discover and apply the world-class Capability Improvement Process®
to consistently bring out the best in yourself and your
team. In this results-achieving process you will learn,
confirm and benefit from your ability to satisfy and D-E-L-I-T-E™
more valued customers. Some of the proven tools and
strategies:
- Design a coaching process
to uplevel
agent and group performance
- Explore
and evaluate your own current personal and group
coaching practices
- Determine the best
approach(es) for coaching for your specific needs
- Debunk the myths
surrounding coaching and performance
- Structure your Call
Centre practices to ensure consistent high quality
- Increase employee
satisfaction to significantly reduce turnover
- Meet ever-increasing
organizational and customer demands
- Coach ‘problem employees’ as well as reward the real performers
- Present
both positive and negative feedback to effectively
boost performance.
NOW
download the ICSA brochure
with discount registration
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What is 'coaching' and why does it work?
Coaching is about creating better results, consistently.
It is for people who are just fine and strong enough on their own!
Recall, since the beginning of time, every successful human has had a coach! It is most
helpful for people who work too hard, play too little and want to make significant changes
in their career, business and life.
Some of us don’t know where we are going …
or do know, yet we often forget or get stuck in limiting belief systems,
ineffective resisting habits, and lack of focus.
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