free.gif (4418 bytes) E-zine
Coaching for Superstars 
... the Sky WAS the limit! Proven, practical tips and strategies by Coach Paul to help you uplevel your capabilities now  
Email
 
Name  
 
We respect your privacy.

                          

Specialized in coaching leaders to improve business, personal and professional capabilities

blog  

  NEW      Save now in pre-release         NEW

2 key elements of the 
Capability Improvement Process
by CoachPaul - now in webcast

  Apply your CoachPaul eCertificates towards these Capability Improvement programs  

"I used your F-R-E-S-H strategy for the first time (as you coached me) to prevent previous issues from impacting this meeting. This is definitely an approach I will continue to use. Thanks for your coaching help!"                               coaching participant, IBM  

"Coach Paul is knowledgeable, humorous and very skilled. 
Bring him back to train our trainers!
"

Director, Group Sales, Marriott Hotels

                                                   " Coach Paul's program was so much fun. I never laughed so much 
                                                     while learning so many useful tools and strategies."
             
                                                                                                                 Customer Service Director, Reebok International

                                       I Need More Information NOW

Why do I need the Capability Improvement Coach? Coach Paul's Unique Capability Improvement Process
Coach Paul's Design For Success Introducing the Service Satisfaction and Retention Model
Topic Descriptions: Sales & Customer Service Series Testimonials (grouped by industry and by topic)
Topic Descriptions: Change, Leadership & Team Building Series Relevant Assignments and Projects

Why do I need the Capability Improvement Coach?

You know the scenario … after becoming energized by a motivating program, you make solid commitments on how you will implement the newly learned and confirmed strategies. Then when you get back to your workplace, 'somehow' things don't quite fit the way you thought they would, could or should.

Well, it's time to stop 'shoulding' on yourself! Enter the Capability Improvement Coach.

Coach Paul's unique twist - and your benefit - is in how he effectively links you directly to where you or your group want or need to improve performance and profitability.

Paul Litwack helps professionals like you build more high-value customers.

With Coach Paul's professional follow-up programs, including a 24-hour response service and relevant, non-disruptive coaching activities (fun and tailored to your specific needs), bottom-line results are achieved on-the-job quickly and consistently for all partners in the process!

In addition to his own powerful program material, Coach Paul can facilitate your organization's own program material for your own employees and valued customers. And when your specific needs require the inputs of other professionals, Paul will connect you with his network of highly qualified associates worldwide


Coach Paul's Design For Successful Training & Coaching:
Coach Paul will help you (either one-on-one or in a group):

Set reasonable, relevant achievable and time-specific goals.
Follow a successful strategy that makes sense and will work for you.
Ensure your plans are consistent with those of your organization.
Move past procrastinating and reasons why things 'cannot work'.
Discover and then improve your personal and professional capabilities.
Ensure your ongoing continued personal and professional and organizational success.

More Info - Confirm Assignment Now (no obligation)
Top of Page


Coach Paul's Unique Capability Improvement Process

1

Needs Assessment and analysis of data
- Coach Paul assesses all levels (front line to executive) to help close critical gaps

2

Presentation of findings
- Recommendations and suggestions for capability improvements

3

Customize a Capability Improvement Process (based on the Service Satisfaction and Retention Model)
- Following a proven 4-step evaluation model to help ensure success

4

Research relevant material (including comprehensive Task Analysis and Criterion Testing)
- Based on a specific "model of performance", consistent with your organization's specific needs "Paul, you are a refreshing change! Your material is well researched with lots of workable ideas and superbly presented" Director, Imperial Oil Ltd.

5

Prepare and pilot customized material (including Job Aids and Training or Coaching modules)
- Based on proven Adult-Learning Principles and available state-of-the-art facilitation methods

6

Relevant Workshop component(s) coupled with powerful results-achieving coaching programs
- Co-ordinated to meet the scheduling requirements of participants and your organization

7

Ongoing follow-up, measurable performance skills validation (personal and organizational)
- including 24-hour response service and professional multimedia programs

8

The process continues back to step 1, above: Needs Assessment and Analysis of Data

More Info - Confirm Assignment Now (no obligation)
Top of Page


The Capability Improvement Process
Strategic professional coaching to build more high-value customers
with Paul M. Litwack, CHRP
The Capability Improvement Coach


LEVEL 100:
Building A Solid Foundation Now for Future Success
In-depth strategic organizational/group assessment and site visits, as needed - includes comprehensive analysis and feedback

How to Identify and Close The Critical Service Quality Gaps - includes comprehensive workbook, materials and personalized feedback

How to Get the Scoop on Your Competition (Competitive Benchmarking) - includes comprehensive workbook, materials and personalized feedback

LEVEL 200: Framing the Structure
Select any of these customized programs, as per LEVEL 100 needs
Includes comprehensive researched materials with personalized follow-up coaching to ensure successful skill implementation by each program participant

* Nix Negativity NOW!! (What you can - and must - do about negativity!)
* Achieve Effective Rapport (How to get through to others effectively - every time)
* Service, Satisfaction... and Retention (Until customers are satisfied, nothing else matters!)
* Is Your Net Working? (How to find, generate and maximize more opportunities)
* Juggling Multiple Priorities (How to improve personal and organizational performance)
* Make it Happen! (How to design and implement projects so they can succeed)
* What Does Quality Have to do With People? (How to become an Ambassador of Quality)

LEVEL 300: Advanced Building Blocks
Select any of these customized programs, as per your specific needs
Includes comprehensive researched materials with personalized follow-up coaching to ensure successful skill implementation by each program participant

*
How to Build High Performance, Low Maintenance Teams

* Thriving Through Change and Transition (includes the 8-step Change/Transition Model)
* How to Get Actionable Feedback (and use it to D-E-L-I-T-E your high-value clients)
* Presenting with Pizzazz (How to persuade and keep the attention of any audience)

LEVEL 400: The Sky Was the Limit!
Customized, personalized coaching for superstars.

More Info - Confirm Assignment Now (no obligation)
Top of Page


Relevant Assignments and Projects
(partial list - displayed alphabetically)

With Paul M. Litwack - the Capability Improvement Coach www.the-coach.com (905) 764-8525


Organization
* = multiple assignments

TeleClass, Coaching & Training Program(s)
TC = TeleClass, C = Coaching, T = Training

Description Results Achieved

Bell Canada * Juggling Multiple Priorities(T)
Service, Satisfaction… and Retention (T)
It's My Business (T&C)
Facilitated It's My Business (Bell's internal Quality Leadership coaching program) in 3 cities
Canada Post * Nix Negativity NOW!! (T)
Service, Satisfaction and Retention (T)
CIBC * How to Achieve Effective Rapport (T&C) Mortgage business closure rate improved by 110% within 1 month
Department of Finance * How to Achieve Effective Rapport (T&C)
Thriving Through Change & Transition (T&C)
Created 8-step Transition Model (still in use) for applying 'customer service' to the Federal Government
Disney (Vista United Telecommunications) How to Achieve Effective Rapport (C) Coaching senior Call Center members how to transfer the 'magic pixie dust' on every call.
Dofasco How to Achieve Effective Rapport (T)
Drake International * Nix Negativity NOW!! (T&C)
Service, Satisfaction and Retention (T&C)
The Executive Committee TEC * Nix Negativity NOW!! (T&C) Created and delivered custom program for TEC (the advisory team for CEO's)
Halifax Insurance (ING Group)* The Supervision Series (by McGraw Hill) (T&C) Facilitated 12 modules for six groups of newly promoted first-line supervisors
Hitachi Build High Performance, Low Maintenance Teams (T) Created and delivered customized program for senior managers (retreat)
IBM * Listening is More Than Hearing (T&C)
Juggling Multiple Priorities (T)
Facilitated Listening is More Than Hearing (IBM's own Communication Skills coaching program) in 3 cities
ITT Sheraton How to Achieve Effective Rapport (T&C) Coached Call Center members to apply customer delight strategies on each call
Ontario Society for Training & Dev't * Presenting with Pizzazz (T&C)
Is Your Net Working? (T&C)
Ontario Real Estate Association Juggling Multiple Priorities (T&C) Created and delivered customized program for Executive Officer's Council
Pillsbury How to Achieve Effective Rapport (T)
SkillPath Seminars * variety of customer service and personal development topics Top facilitator (rated by public seminar audiences)
Toyota * How to Achieve Effective Rapport (T&C)
Nix Negativity NOW!! (T&C)
Service, Satisfaction and Retention (T&C)
Coached Head Office Warranty Adjusters to increase customer rapport & satisfaction through the dealer network
World Waterpark Association Nix Negativity NOW!! (TC, T&C) Annual Conference Keynote - and followed up with a monthly TeleClass Series


More Info - Confirm Assignment Now (no obligation)
Top of Page


Programs in Coach Paul's
 Sales and Customer Service series

Programs in Coach Paul's
 Change, Leadership and Team Building series

  • Nix Negativity NOW!
    C-A-P negativity wherever you find it
  • Get & Use Actionable Feedback
    to Continuously D-E-L-I-T-E your Customers
  • Benchmarking for Success
  • Is Your Net Working?
    How to Find - Even Generate - More Opportunities
  • Service, Satisfaction ... and Retention
    Help your Customers Bring you More Customers

 

Thank you for the opportunity to contribute to your continued success!

                                                              Paul M. Litwack, CHRP
                                                       the Capability Improvement Coach
                                                     www.the-coach.com   1-905-764-8525