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Specialized in coaching leaders to improve business,
personal and professional capabilities |
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| "I used your F-R-E-S-H strategy for the first time (as you coached me) to prevent previous issues from impacting this meeting. This is definitely an approach I will continue to use. Thanks for your coaching help!" coaching participant, IBM |
"Coach Paul is knowledgeable,
humorous and very skilled. Director, Group Sales, Marriott Hotels |
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" Coach Paul's program was so much
fun. I never laughed so much while learning so many useful tools and strategies." Customer Service Director, Reebok International |
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Why do I need the Capability Improvement Coach? |
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| You know the scenario … after
becoming energized by a motivating program, you make solid commitments on how you will
implement the newly learned and confirmed strategies. Then when you get back to your
workplace, 'somehow' things don't quite fit the way you thought they would, could or
should. Well, it's time to stop 'shoulding' on yourself! Enter the Capability Improvement Coach. Coach Paul's unique twist - and your benefit - is in how he effectively links you directly to where you or your group want or need to improve performance and profitability. |
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Paul Litwack helps professionals like you build more high-value customers. |
With Coach Paul's professional follow-up programs, including a 24-hour response service and relevant, non-disruptive coaching activities (fun and tailored to your specific needs), bottom-line results are achieved on-the-job quickly and consistently for all partners in the process! |
In addition to his own powerful program material, Coach Paul can facilitate your organization's own program material for your own employees and valued customers. And when your specific needs require the inputs of other professionals, Paul will connect you with his network of highly qualified associates worldwide |
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Coach Paul's Design For Successful Training & Coaching: |
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| Set reasonable, relevant achievable and time-specific goals. | |
| Follow a successful strategy that makes sense and will work for you. | |
| Ensure your plans are consistent with those of your organization. | |
| Move past procrastinating and reasons why things 'cannot work'. | |
| Discover and then improve your personal and professional capabilities. | |
| Ensure your ongoing continued personal and professional and organizational success. | |
More
Info - Confirm Assignment Now (no obligation) |
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Coach Paul's Unique Capability Improvement Process |
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1 |
Needs Assessment and analysis of data - Coach Paul assesses all levels (front line to executive) to help close critical gaps |
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Presentation of findings - Recommendations and suggestions for capability improvements |
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Customize a Capability Improvement Process
(based on the Service Satisfaction and Retention Model) - Following a proven 4-step evaluation model to help ensure success |
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Research relevant material (including
comprehensive Task Analysis and Criterion Testing) - Based on a specific "model of performance", consistent with your organization's specific needs "Paul, you are a refreshing change! Your material is well researched with lots of workable ideas and superbly presented" Director, Imperial Oil Ltd. |
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Prepare and pilot customized material
(including Job Aids and Training or Coaching modules) - Based on proven Adult-Learning Principles and available state-of-the-art facilitation methods |
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Relevant Workshop component(s)
coupled with powerful results-achieving coaching programs - Co-ordinated to meet the scheduling requirements of participants and your organization |
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Ongoing follow-up, measurable performance
skills validation (personal and organizational) - including 24-hour response service and professional multimedia programs |
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The process continues back to step 1, above: Needs Assessment and Analysis of Data |
More
Info - Confirm Assignment Now (no obligation) |
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The
Capability Improvement Process |
LEVEL 100: Building A Solid Foundation Now for Future Success In-depth strategic organizational/group assessment and site visits, as needed - includes comprehensive analysis and feedback How to Identify and Close The Critical Service Quality Gaps - includes comprehensive workbook, materials and personalized feedback How to Get the Scoop on Your Competition (Competitive Benchmarking) - includes comprehensive workbook, materials and personalized feedback |
| LEVEL 200: Framing the Structure Select any of these customized programs, as per LEVEL 100 needs Includes comprehensive researched materials with personalized follow-up coaching to ensure successful skill implementation by each program participant * Nix Negativity NOW!! (What you can - and must - do about negativity!) * Achieve Effective Rapport (How to get through to others effectively - every time) * Service, Satisfaction... and Retention (Until customers are satisfied, nothing else matters!) * Is Your Net Working? (How to find, generate and maximize more opportunities) * Juggling Multiple Priorities (How to improve personal and organizational performance) * Make it Happen! (How to design and implement projects so they can succeed) * What Does Quality Have to do With People? (How to become an Ambassador of Quality) |
| LEVEL 300: Advanced Building Blocks Select any of these customized programs, as per your specific needs Includes comprehensive researched materials with personalized follow-up coaching to ensure successful skill implementation by each program participant * How to Build High Performance, Low Maintenance Teams * Thriving Through Change and Transition (includes the 8-step Change/Transition Model) * How to Get Actionable Feedback (and use it to D-E-L-I-T-E your high-value clients) * Presenting with Pizzazz (How to persuade and keep the attention of any audience) |
| LEVEL 400: The Sky Was the Limit! Customized, personalized coaching for superstars. |
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Assignment Now (no obligation)
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Relevant Assignments and Projects (partial list - displayed alphabetically) |
With Paul M. Litwack - the Capability Improvement Coach www.the-coach.com (905) 764-8525 |
Organization
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TeleClass,
Coaching & Training Program(s) |
Description Results Achieved |
| Bell Canada * | ·
Juggling Multiple Priorities(T) · Service, Satisfaction… and Retention (T) · It's My Business (T&C) |
Facilitated It's My Business (Bell's internal Quality Leadership coaching program) in 3 cities |
| Canada Post * | · Nix
Negativity NOW!! (T) · Service, Satisfaction and Retention (T) |
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| CIBC * | · How to Achieve Effective Rapport (T&C) | Mortgage business closure rate improved by 110% within 1 month |
| Department of Finance * | · How to
Achieve Effective Rapport (T&C) · Thriving Through Change & Transition (T&C) |
Created 8-step Transition Model (still in use) for applying 'customer service' to the Federal Government |
| Disney (Vista United Telecommunications) | · How to Achieve Effective Rapport (C) | Coaching senior Call Center members how to transfer the 'magic pixie dust' on every call. |
| Dofasco | · How to Achieve Effective Rapport (T) | |
| Drake International * | · Nix
Negativity NOW!! (T&C) · Service, Satisfaction and Retention (T&C) |
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| The Executive Committee TEC * | · Nix Negativity NOW!! (T&C) | Created and delivered custom program for TEC (the advisory team for CEO's) |
| Halifax Insurance (ING Group)* | · The Supervision Series (by McGraw Hill) (T&C) | Facilitated 12 modules for six groups of newly promoted first-line supervisors |
| Hitachi | · Build High Performance, Low Maintenance Teams (T) | Created and delivered customized program for senior managers (retreat) |
| IBM * | · Listening is More Than Hearing (T&C) · Juggling Multiple Priorities (T) |
Facilitated Listening is More Than Hearing (IBM's own Communication Skills coaching program) in 3 cities |
| ITT Sheraton | · How to Achieve Effective Rapport (T&C) | Coached Call Center members to apply customer delight strategies on each call |
| Ontario Society for Training & Dev't * | ·
Presenting with Pizzazz (T&C) · Is Your Net Working? (T&C) |
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| Ontario Real Estate Association | · Juggling Multiple Priorities (T&C) | Created and delivered customized program for Executive Officer's Council |
| Pillsbury | · How to Achieve Effective Rapport (T) | |
| SkillPath Seminars * | · variety of customer service and personal development topics | Top facilitator (rated by public seminar audiences) |
| Toyota * | · How to
Achieve Effective Rapport (T&C) · Nix Negativity NOW!! (T&C) · Service, Satisfaction and Retention (T&C) |
Coached Head Office Warranty Adjusters to increase customer rapport & satisfaction through the dealer network |
| World Waterpark Association | · Nix Negativity NOW!! (TC, T&C) | Annual Conference Keynote - and followed up with a monthly TeleClass Series |
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Now (no obligation)
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Programs in Coach Paul's |
Programs in Coach Paul's |
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Thank you for the opportunity to
contribute to your continued success!
Paul M. Litwack, CHRP
the Capability Improvement Coach
www.the-coach.com
1-905-764-8525
