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the Capability Improvement Process® -
New tip (#601)
in the CoachPaul Tipster™:
How to ensure your New Years Resolutions work this year!
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Kudos + Darts
strategies and case studies
Kudos to Victoria's
Secret: Refunded all shipping costs when my wife
called to ask why two orders couldn't be combined. Though the
previous order had already shipped, they dropped the expense
from the second order.
Darts to Kia Motors: Kia
Motors was forced by an Arbitrator to take back
my unsafe car. In 14 months after the battery explosion, 'Satan's
frequently stalled and 'suddenly' accelerated on its own. Even
with dozens of witnesses, Kia called us liars!