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CoachPaul's Capability
Improvement Community®
the Capability Improvement Process® -
applied for
results
Current
New tip (#601)
in the CoachPaul Tipster™:
How to ensure your New Years Resolutions work this year!
Past
entry:
You are as
close as your phone - Join CoachPaul on the next
free TeleClass
Kudos + Darts
Customer D-E-L-I-T-E™
strategies and case studies
Current
Kudos to Victoria's
Secret: Refunded all shipping costs when my wife
called to ask why two orders couldn't be combined. Though the
previous order had already shipped, they dropped the expense
from the second order.
Past entry:
Darts to Kia Motors: Kia
Motors was forced by an Arbitrator to take back
my unsafe car. In 14 months after the battery explosion, 'Satan's
Car'
frequently stalled and 'suddenly' accelerated on its own. Even
with dozens of witnesses, Kia called us liars!