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NEW Save now in pre-release NEW

2 key elements of the
Capability Improvement Process™ by CoachPaul - now in webcast

Apply your CoachPaul eCertificates towards these Capability Improvement programs

Once you have completed this form, click the PROCESS button at the bottom of the form, or print it and fax it to Coach Paul at: 509-693-3088. Either way, a verification will be sent to you confirming that your request has been received.	For every suggestion you send us (for more relevant-to-you creative specials and discounts), we will send you one of Coach Paul's 23+ helpful checklists.
	Thank you for the opportunity to contribute to your continued success Paul M. Litwack, CHRP *the Capability Improvement* Coach** www.the-coach.com phone: 905-764-8525

Program Title click on title for checklist	Format: A=audio, B=book, C=checklist, G=Guide, V=video, PR=pre-release	Quantity	Your Investment ((~~list price~~)	Total
Complete Library	Everything below No pre-release items		$660 ($~~825~~) $260 ($~~325~~)

*the Sales & Customer Service* series**:	complete (save 25%)		$265 ($~~330~~)
Nix Negativity NOW! with Study Guide & Skill Review card	A/3 tapes A/3 tapes, G		$45 ($50) $70 ($80)
Get Actionable Customer Feedback with Study Guide & Skill Review card	A, PR A, G, PR		$15 ($20) $30 ($40)
Benchmarking for Success	A, PR		$15 ($20)
Service, Satisfaction … and Retention with Skill Review Card	A A, G		$18 ($20) $22 ($25)
Is Your Net Working? with Skill Review Card	A A, G		$18 ($20) $22 ($25)
Successful Consulting: for Fun & Profit with Study Guide Skill Review card	V, G, PR A/3 tapes, G, PR		$75 ($~~100~~) $60 ($80)
How to Achieve Effective Rapport with Study Guide & Skill Review card	A/3 tapes, PR A/3 tapes, G, PR		$38 ($50) $60 ($80)

*the Change, Leadership & Team Building* Series:**	complete (save 25%)		$355 ($~~470~~)
Thriving Through Change & Transition with Study Guide & Skill Review card	A/3 tapes, PR A/3 tapes, G, PR		$38 ($50) $55 ($70)
Make It Happen!	V/80 min A/2 tapes		$45 ($50) $36 ($40)
*Build High Performance, Low Maintenance* Teams**	A/2 tapes, PR		$25 ($30)
What Does Quality Have to do with People?	V/110 min A/3 tapes, PR		$75 ($~~100~~) $60 ($80)
Juggling Multiple Priorities with Study Guide & Skill Review card	A/3 tapes A/3 tapes, G		$45 ($50) $70 ($80)
Presenting with Pizzazz with Skill Review card	A A, G		$18 ($20) $22 ($25)
Subtotal:
*Applicable Sales tax:*
Shipping to: Shipping to: ..................1st item ---each added item North America:---- $ 5------------- $ 2----- Outside North America:---- $10-------------$ 4-----
Total:



Investment options: VISA (for orders over $50) Amex (for orders over $100)
Name on card: (signature to be confirmed before shipping) Card #: Expiry (YYMMDD): *Purchase Orders (for orders over $250): Please print & fax this completed form to:* 905-764-5452
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